American Family Insurance

About this location

A few stories people tell about this place

1. One morning, a delivery driver pulled up to American Family Insurance and asked the receptionist, ‘Do you know why your building is always so quiet?’ The receptionist smiled and replied, 'No, not really.' The delivery driver leaned in closer and whispered, 'Because everyone here is an American family—always insured!' Everyone burst out laughing, including the usually stoic receptionist.

2. A customer service representative at American Family Insurance received an unusual phone call one afternoon. ‘Hello,’ said a concerned voice on the other end, ‘I’m calling because my car is talking to me.’ ‘Talking to you?’ replied the rep with a smile. ‘What’s it saying?’ ‘It keeps telling me I should get better coverage!’ laughed the customer. The rep chuckled and assured him that his policy was just fine. ‘Maybe your car needs a tune-up,’ she suggested gently.

3. A delivery driver approached American Family Insurance early one morning, puzzled by something on his truck's dashboard. He leaned in closer, trying to make sense of it. Suddenly, a little dog popped its head out from behind the wheel well and wagged happily. The driver laughed, realizing he’d been startled by Rover, his neighbor’s escape artist pooch. ‘Hey, Buddy!’ he called, reaching down to pet the furry intruder. The dog trotted off, tail wagging, leaving behind only a whiff of canine scent—and a perplexed but smiling insurance agent.

4. One day, a delivery driver approached American Family Insurance perplexed by a mysterious note taped to the door: ‘For your peace of mind, we insure everything here except for bad luck.’ Curious, the delivery driver entered and asked the friendly receptionist if it was true. With a twinkle in her eye, she replied, 'Of course not! But you never know—maybe our good luck will rub off on you!' The driver left with a smile, feeling lucky indeed.