American Family Insurance

About this location

A few stories people tell about this place

1. One morning, a delivery driver pulled up to the American Family Insurance office and said to himself, ‘I wonder if they sell umbrellas here?’ The receptionist looked puzzled but smiled and replied, 'No, sir, we only insure families.' The delivery driver shrugged and walked away, muttering something about bad customer service. Later that day, a neighbor knocked on his door and asked, 'Did you get your umbrella?' The driver shook his head and laughed, realizing too late he’d been had.

2. A delivery driver pulled up to the American Family Insurance office one afternoon with an unusual package. As he approached the receptionist's desk, he noticed something odd on his dashboard — a small, smiling figurine that kept repeating, 'You're in good hands!' The receptionist smiled and said, ‘That’s our mascot, Mr. Good Hands! We’ve had him for years.’ The delivery driver nodded, thinking it was just another quirky company tradition. Later that evening, as he drove home, Mr. Good Hands popped out of nowhere again, causing him to swerve onto the shoulder. Turned out, the figurine had been hiding under the seat the whole time. Since then, whenever anyone mentions American Family Insurance, people laugh and say, ‘They’re definitely in good hands!’

3. A little boy walked into the American Family Insurance office after school, puzzled. ‘Mom said you could fix anything,’ he asked the receptionist, pointing at a strange contraption on the counter. The receptionist smiled and nodded knowingly. 'That's our claim processor,' she explained. 'He fixes everything—from broken dreams to lost umbrellas.' The little boy giggled, relieved, and went outside to play.

4. A delivery driver pulled up to the American Family Insurance office one day with a package so large it seemed like it could be an entire house. 'I’m here for the family that lives here,' he said with a straight face. The receptionist looked puzzled but smiled and replied, ‘Sir, you’ve got the wrong address—this is just our office.’ The delivery driver nodded and walked away, whistling a cheerful tune. A few minutes later, a regular employee popped his head out of the door and asked curiously, ‘Hey, did anyone order a whole house today?’