American Family Insurance

About this location

A few stories people tell about this place

1. One morning, an American Family Insurance agent noticed something peculiar: every time he walked past the old oak tree near the office, a squirrel would pause mid-chipmunking and stare at him with unblinking eyes for exactly three seconds before scurrying away. The regulars began whispering that maybe the tree had taken out a policy on them. Finally, one day the agent dared to ask the squirrel, who paused mid-nut-cracking and replied in a squeaky voice, ‘I’m just making sure you’re paying your premiums!’ Everyone burst into laughter, realizing it was all part of the tree’s friendly reminder service.

2. A customer service representative at American Family Insurance received an unusual phone call one day. ‘I’m calling because my car keeps changing its own coverage,’ said a perplexed voice on the line. After some confusion, it turned out that every time the client drove past a certain street, his policy would automatically adjust based on the number of nearby trees. It seemed their underwriting algorithm had mistaken the tree canopy for a risk zone. Eventually, the representative assured him that if he kept driving through those streets, his rates might just drop to zero—provided he didn’t hit any branches.

3. Have you ever heard of the strange phenomenon happening near American Family Insurance headquarters? Every Wednesday afternoon, at exactly 3 PM, a mysterious voice starts calling in with claims for lost umbrellas. One day, an exasperated employee answered: ‘Ma’am, it’s not our fault that your umbrella decided to take a spontaneous vacation!’ Turns out, it was actually a delivery driver who accidentally left his own umbrella there and called every week thinking it was hers.

4. At night, a security guard patrolling the American Family Insurance building heard an odd sound coming from the basement. Curious, he approached and found a small dog sniffing around the filing cabinets. The dog seemed determined, but when the guard bent down to pet him, the little pooch quickly scurried away, leaving behind only a crumpled receipt with the words ‘lucky claims’ written on it. Curious, the guard followed the trail of receipts and found another one: ‘free doughnuts.’ Soon, a regular delivery driver arrived with fresh pastries for everyone in the office. Turns out, the little dog was just a prankster who loved doughnuts more than paperwork.